1 Introduction & Scope of Policy
This Privacy Policy governs the collection, use, and protection of information between 11kkfb ("we", "us", "the Company") and users of our platform ("you", "user"). By registering, logging in, or completing any transaction on 11kkfb.app, you acknowledge and accept this Policy.
We place the highest importance on your personal privacy and comply with international data protection laws. This policy transparently explains what data we collect, why we collect it, and how we keep it secure.
This Privacy Policy is updated periodically. Last revised: January 2026. Please check this page regularly to stay informed of any changes.
२ What Information We Collect
11kkfb collects various types of information from different sources, broken down into the following categories:
A) Information provided at registration
- Full name, email address, phone number
- Date of birth and age verification
- Residential address and postal code
- National ID or passport number (for KYC)
- Deposit and withdrawal method details
B) Transaction information
- Deposit and withdrawal records and dates
- Payment method details (last 4 digits, etc.)
- Transaction ID and status
- Bet History & Game Activity
C) Browsing and device information
- IP address and geolocation
- Browser type, device model, and OS version
- Page visit times and duration
- Click patterns and navigation data
- Referrer information (where you came from)
D) Communication records
- Live chat conversations and email
- Support tickets and requests
- Call records (if applicable)
We do not collect unnecessary information. Every data point is gathered for a legal or service-related purpose.
३ Why We Use This Information
11kkfb uses your information only for specific purposes that are legally valid and consistent with your expectations:
| Purpose | Details |
|---|---|
| Account Management | Account registration, login verification, KYC verification |
| Transaction Processing | Deposits, withdrawals, bonus distribution, and account balance management |
| Support & Services | Customer support, issue resolution, and responding to inquiries |
| Security & Fraud Prevention | Detection of suspicious activity, prevention of unauthorized access |
| Legal Compliance | AML, KYC, regulatory compliance, and responding to authority requests |
| Personalized Experience | Game and offer recommendations tailored to your preferences |
| Marketing & Communications | Promotions, new features, and important updates (opt-in) |
| Service Improvement | User behavior analysis, feedback collection |
We do not use your information for other purposes without your consent. You can unsubscribe from marketing communications at any time.
५ How We Secure Your Information
11kkfb follows industry best practices to protect your personal information. Our security measures include the following:
Technical safeguards:
- SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit encryption.
- Database encryption: Sensitive information (passwords, payment data) is stored in encrypted form.
- Firewall & IDS: Servers are protected by modern firewalls and intrusion detection systems.
- Regular updates: Software and systems receive regular patches and updates.
Administrative safeguards:
- Access Controls: Only authorized employees can access data when required.
- Confidentiality agreement: All employees are required to sign strict confidentiality agreements.
- Regular training: The team is regularly trained on data protection best practices.
Your Personal Responsibilities:
- Use a strong password and change it regularly.
- Never share your password with anyone.
- Avoid accessing your account over public Wi-Fi.
- Consider using a VPN for added online security.
11kkfb conducts regular third-party cybersecurity audits to ensure the integrity of our systems.
६ Cookies & Tracking Technologies
11kkfb uses cookies and similar technologies to improve the website and platform experience.
Cookie types:
- Essential Cookies: Required to maintain login sessions and ensure account security.
- Performance cookies: To analyze user behavior and improve website speed and reliability.
- Functional cookies: To remember language preferences and user settings.
- Marketing Cookies: To show you relevant ads based on your interests (with your consent).
Cookie controls:
You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We respect your cookie preferences and avoid unnecessary tracking.
11kkfb displays a consent banner on your first visit regarding cookie usage. You can update your preferences at any time.
७ How Long We Retain Your Data
11kkfb retains your data only for as long as necessary. However, certain data may need to be kept for longer periods due to legal obligations:
- Account Information: Retained while the account is active; deleted 3 years after account closure.
- Transaction Data: Retained for 7 years for legal and tax purposes.
- Communication Records: Retained for 12 months for troubleshooting purposes, then deleted.
- Analytical Data: Aggregated or anonymized after 6 months.
Even after account closure, certain data may be retained for regulatory compliance. You may request deletion of your data at any time (except where legally required).
८ Your Privacy Rights
Under various data protection regulations, you have important rights. Here we outline each of those rights:
Right to Access
You have the right to view the information we hold about you.
Right to Rectification
You can request corrections if any of your information is inaccurate.
Right to Erasure
"Right to Erasure" — you can request that your data be deleted in certain circumstances.
Right to Object
You may object to specific types of processing, such as marketing.
Data Portability
You have the right to download your information in a common format.
Processing Restrictions
In certain circumstances, you may restrict the processing of your information.
To exercise these rights, please contact our Data Protection Officer (DPO) — see details below. We typically respond within 30 days.
Some requests may not be fulfilled due to security or legal constraints. In such cases, we will explain the reason.
९ Data of Minors and Children
11kkfb is strictly for users aged 18 and above. If we become aware that any minor (under 18) has shared their information, we will take the following steps:
- The account will be closed immediately.
- The minor's parent or guardian will be notified.
- All collected data will be securely deleted.
- Any remaining funds will be returned to the guardian.
If you believe your child's information has been shared with 11kkfb, please contact us immediately.
१० Changes to the Privacy Policy
11kkfb reserves the right to update this Privacy Policy at any time in response to legal changes or improvements to our practices. For significant changes, we will notify you by email or platform notification.
Refer to the "Last Updated" date published on this page. Continued use of the platform after any changes constitutes your acceptance of the revised Policy.
११ Privacy Contact
If you have any questions about this Privacy Policy or wish to learn more about your rights, please get in touch with us:
Data Protection Officer (DPO):
- Email: [email protected]
- Subject: Send us a message with "Privacy Policy"
- Response Time: 30 Business Days
General Support:
- Email: [email protected]
- Live Chat: Log in to the platform to get help
- Response Time: Usually within 24 hours
Your privacy is our highest priority. We handle all requests seriously and in a timely manner.